Service Advisor
Date: Oct 31, 2025
Location: Edmonton, AB, CA, T6E 5L9
Company: Spartan Controls Ltd.
Spartan Controls is an employee-owned company and leading provider of data management, industrial automation, valves, measurement and control solutions for process industries in Western Canada and beyond. We are dedicated to providing exceptional sales, support and service experiences for our diverse customer base in industries such as mining, power, oil & gas, municipal, pulp & paper, and chemical.
Spartan is committed to creating a sustainable modern world with innovative automation. Our focus is Customer Outcomes. By leveraging applied automation we assist customers improving their Safety, Reliability, Operations and Productivity.
Our employee ownership model creates a unique culture of community, creativity, entrepreneurship, and a place to build your career. Spartan Controls provides an environment that not only encourages you to do your best, but also empowers you to do what it takes to create a solution, address a need, or respond to an issue.
Summary
We are seeking a dynamic and customer-focused Service Advisor to join our Edmonton Automation, Measurement, and Ignition team. The ideal candidate will possess excellent written and verbal communication skills, a positive and outgoing personality, and a strong ability to build relationships with both customers and internal teams.
Role and Responsibilities
• Manage chargeable and non-chargeable depot and field service orders, ensuring accuracy and timely processing.
• Prepare quotes and invoices for depot and field service orders, maintaining accuracy and transparency.
• Administer purchase orders for materials and subcontractors, coordinating with vendors as needed.
• Provide administrative support for service technicians including site orientations, safety ticket management, customer terms and conditions review, scope determination, and contract adherence.
• Support the scheduling and coordination of field service personnel to optimize efficiency.
• Administer preventative maintenance and rental agreements, ensuring compliance and timely renewals.
• Collaborate with factories and subcontractors on repairs requiring external support.
• Maintain proactive communication with customers and internal personnel throughout the order entry and service delivery process.
• Identify opportunities to improve service delivery processes and customer satisfaction.
• Address customer inquiries, concerns, and complaints promptly and professionally, escalating as necessary.
Qualifications and Skills
• Proficient with Microsoft Office Suite.
• 1–2 years of related industry experience (asset).
• Post-secondary education (asset).
• Prior experience with SAP (asset).
• Ability to work proactively in a fast-paced team environment.
• Strong negotiating and communication skills.
• Exceptional customer service practices.
• Entrepreneurial work ethic.
• Good decision-making and multitasking abilities.
• Strong organizational, communication, and problem-solving skills.
Spartan recognizes that there are many ways in which candidates develop knowledge, abilities, and competencies throughout their careers. We encourage applications from candidates with a variety of backgrounds and we do consider qualifications and competencies that are equivalent to those specifically mentioned above.
Close Date: November 14, 2025 (11:59 pm MST)
IND123
Requisition ID: 1660