IT Service Desk Analyst (1 year Temporary)
Date: Oct 1, 2026
Location: Edmonton, AB, CA, T6E 5L9
Company: Spartan Controls Ltd.
Spartan Controls is an employee-owned company and leading provider of data management, industrial automation, valves, measurement and control solutions for process industries in Western Canada and beyond. We are dedicated to providing exceptional sales, support and service experiences for our diverse customer base in industries such as mining, power, oil & gas, municipal, pulp & paper, and chemical.
Spartan is committed to creating a sustainable modern world with innovative automation. Our focus is Customer Outcomes. By leveraging applied automation we assist customers improving their Safety, Reliability, Operations and Productivity.
Our employee ownership model creates a unique culture of community, creativity, entrepreneurship, and a place to build your career. Spartan Controls provides an environment that not only encourages you to do your best, but also empowers you to do what it takes to create a solution, address a need, or respond to an issue.
Summary
We are currently recruiting for a temporary Service Desk Analyst (12-18 months) on our ITSS Service Desk Team, in Edmonton. Reporting to the Manager of IT Service & Sustainability, the successful candidate will use their knowledge and troubleshooting skills to support 1600+ internal customers.
Role and Responsibilities
- Installation and configuration of Windows software programs
- Installation and set-up of internal users' computers
- Assist with technical support of hardware and software (i.e. Office 365, etc.)
- Setup hardware in offices and help maintain hardware inventory
- Provide internal users with in-person and telephone support
- Supporting video conference meetings
- Available for 7/24 on-call shift rotation
Qualifications and Skills
- Post-secondary diploma directly related to Information Technology is required
- Hands-on experience in a Help/Service Desk role
- Microsoft, HDI or A+ Certifications
- Solid working knowledge of Microsoft products (Windows 11, Word, Excel, PowerPoint, Outlook)
- Current Driver’s License required
- Excellent communication skills (written and verbal)
- Proven customer service practices (on phone and in person when dispatched)
- Experience with technical support of Smartphones (iPhone, Samsung, etc.)
- Experience with the Microsoft Azure platform & technologies
- Experience with IT issue tracking or service management system (i.e. ServiceNow, iSupport, Request Tracker)
- Experience with remote desktop software (i.e. MCM, ShowMyPC etc.)
- Knowledge of SharePoint, Microsoft Teams, OneDrive for Business
- Dell hardware experience
- Familiarity with Information Technology Infrastructure Library (ITIL)
- Good triage skills (know when to dispatch and escalate issues)
- Strong interpersonal, communication and organizational skills
- Effective management of priorities and multiple deadlines
- Highly motivated and innovative
- Technical problem solver who is detail-oriented
- Strong team player
- Entrepreneurial work ethic
- Ability to thrive is a fast-paced environment
Spartan recognizes that there are many ways in which candidates develop knowledge, abilities, and competencies throughout their careers. We encourage applications from candidates with a variety of backgrounds and we do consider qualifications and competencies that are equivalent to those specifically mentioned above.
As part of our recruitment process, successful candidates will be required to pass a pre-employment security background check.
Close Date: October 15, 2026 (11:59 pm MDT)
IND123
Requisition ID: 1878