Application Specialist - Valves & Actuation

Summary

We are recruiting for an Application Specialist to work in Edmonton. This role will be working with the Valve and Actuation team and will report to the Application Engineering Manager.

This Application Specialist role will include the sizing and selection of equipment to meet customer specifications and requirements. Excellent written and oral communication skills will create opportunities for the successful candidate to create a preference for Spartan solutions through the presentation of technical/commercial proposals. A positive, outgoing personality, combined with strong communication and relationship building skills, will allow for successful and extensive customer service contact work.

Role and Responsibilities

•    Provide day-to-day solutions and customer service to a variety of customers throughout Alberta; ranging from EPF’s, Upstream Oil & Gas, Chemical, etc…
•    Determine customer requirements and provide specification/technical application solutions for control equipment and instrumentation
•    Reading P&ID’s and being able to identify related instrumentation to bid
•    Provide troubleshooting assistance of control equipment and instrumentation or refer to appropriate internal expertise
•    Collaborate with customers to develop solutions, as required
•    Produce quotations, bid proposals, document packages, and order control equipment
•    Ensure maintenance/servicing of existing company products and propose replacement/adjustment
•    Monitor and maintain awareness of product line modifications and technical specifications
•    Presentation development and delivery to customers
•    Support formal and informal customer training, field and customer visits 

Qualifications and Skills

•    Post-Secondary degree in Chemical, Mechanical, Electrical or Petroleum Engineering or equivalent OR Instrumentation Technology Diploma with 5+ years of industry related experience (preferably within an operating plant environment)
•    Control Valve and Actuation knowledge/background would be an asset
•    A strong application understanding and technical problem-solving skills to ensure customer support can be provided over the telephone and using other communications tools
•    Being able to work in a fast-paced environment 
•    Demonstrated passion for providing excellent customer service
•    Excellent verbal communication and interpersonal skills (working well with customers face-to-face)
•    Strong team player and able to establish effective relationships both internally and externally
•    Detail oriented and strong time management, and computer skills
•    Highly motivated and innovative and willing to win attitude
•    Ability to appropriately identify the problem, effectively use resources and select and implement a solution
•    Entrepreneurial work ethic